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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Max Baer

April 22, 2026

5  out of  5
rating by Max Baer
"Fern has been an amazing insurance agent . He always puts me and my family's needs first and finds creative ways to accomplish our goals!"
We responded:
"Thanks Max! We appreciate your support and trust in getting your home, auto, and life insurance policies with us!"
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Alex Bahm

April 22, 2026

5  out of  5
rating by Alex Bahm
"Just switched to State Farm. Janelle was friendly, fast to respond, and made the process easy!"
We responded:
"Thank you so much Alex for trusting our office with your insurance needs! We’re glad that Janelle was able to make the process easy for you. -Fernando Insure with Fern"
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Chandra Ryder

April 14, 2026

4  out of  5
rating by Chandra Ryder
"UPDATE: I spoke with Fernando’s office and it looks like there was a tech error and the policy showed it had been sent in February with my renewal notice. While I got the renewal notice I never received the updated policy. It was sent to me the same day so I have upgraded my review to a 4. Hopefully their tech issues get fixed so this doesn’t happen to other folks. —————————————- We bought our renters insurance through State Farm a year ago and have had no issues whatsoever until we went to renew our policy. Policy expires on April 5th, I renewed it first thing on April 2nd and expected an updated policy would be sent out immediately. Here it is the morning of the 4th and I have no updated policy. I followed up with their office first thing on the 3rd with no response. So here I am with no proof of insurance and no communication from their office on when I can expect the updated policy. I’ve had renters insurance for decades and there’s never been this kind of delay in getting the policy updated once the renewal is received. Unacceptable customer service."
We responded:
"UPDATE: Thank you so much Chandra for updating us with your situation. I am so glad that we were able to resolve your issue. State Farm continues to improve their systems and I will let corporate know of your concerns. — Fernando Insure with Fern ———————————————————- Hi Chandra, Thank you for taking the time earlier to chat about the miscommunication on your renters policy and what your 3rd party insurance verification company is saying. We value all feedback and want to make sure you are taken care of. -Fernando"
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shyam dhanuka

April 11, 2026

5  out of  5
rating by shyam dhanuka
"I had a great experience working with Orlando at State Farm. He works with Fernando. He took the time to walk me through my auto insurance coverage options and provided thoughtful, practical advice tailored to my situation. Based on his recommendations, I was able to make some changes to my policy that ultimately helped me save money. Orlando was knowledgeable, responsive, and easy to work with throughout the process. I also recently referred a friend to him for home insurance, and he was able to get everything set up smoothly for them as well. If you're looking for someone who is professional, transparent, and genuinely focused on helping you find the right coverage at the best value, I would highly recommend reaching out to Orlando."
We responded:
"Shyam, I really appreciate you taking the time to share this, as this means a lot to our team. Orlando does a great job making sure our customers truly understand their auto insurance coverage, not just picking a policy but finding the right fit for their situation. I’m glad to hear he was able to help you make adjustments that saved you money while still protecting what matters most. And thank you for trusting us with your referral as well, that’s the highest compliment we can receive! Helping your friend get their home insurance set up smoothly is exactly the experience we aim for every time. We’re always here if you ever want to review your coverage again or have questions down the road. Thanks again for choosing us for your auto and home insurance needs! — Fernando Insure with Fern"
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Jake Royalty

March 27, 2026

5  out of  5
rating by Jake Royalty
"I am buying my first home in a few weeks and was nervous about how to get home insurance, how to set up, and how much it would cost. Jesse was EXTREMELY helpful and patient with me from start to finish and got me set up with really great coverage - he knew more about the details of my new home than I do, which I appreciate. Not only that, he got me hooked up with a big discount by switching over my car insurance from Geico today (after having them for 11 years) and was able to add even more coverage for less than I was paying them. Overall SUPER happy about this experience! If you're in the market for any kind of insurance, I definitely recommend calling Jesse!"
We responded:
"Thank you so much, Jake! We truly appreciate your trust in us to set up your policies correctly. We’re delighted that Jesse made the process of starting your auto and home policies so easy! "
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Cindy Kamrin

March 13, 2026

5  out of  5
rating by Cindy Kamrin
"Fern has been my insurance agent for several years. He has been the best agent I’ve ever worked with and recommend him to any one who needs a good agent!!!!"
We responded:
"Thank you Cindy for your rating! And thank you for trusting us with your auto, home, and umbrella policy needs."
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Kara de Leon

March 11, 2026

5  out of  5
rating by Kara de Leon
"Jesse's knowledge, patience, and customer service are excellent! He's especially helpful answering questions and walking through everything in the process to get the best coverage."
We responded:
"Thank you for your kind words! We’re glad Jesse was able to help guide and answer any questions you may have in finding the right coverage. We truly appreciate you in trusting our team with your insurance needs!"
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Deanna Poneman

March 6, 2026

5  out of  5
rating by Deanna Poneman
"Update: I just had another amazing experience with Fernando after accidentally driving away with the gas nozzle still in my car. He was so accommodating and made me feel so much better in a very stressful situation! Fernando is the best insurance agent I have ever worked with. He is super friendly, responsive, accommodating, knowledgeable and transparent. I just had a recent stressful fender bender And he made me feel seen, heard, understood, and taken care of. I never thought I could feel this excited about an insurance agent but he really is the best of the best."
We responded:
"Thank you for sharing this — especially after a stressful fender bender. That means more than you know. Moments like that are when auto insurance truly matters, and our goal is always to make sure you feel supported, informed, and taken care of every step of the way. Clear communication, transparency, and responsiveness aren’t extras — they’re what you deserve. We’re grateful for the trust you place in us with your auto and home insurance, and we’re always here whenever you need us."
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osvaldo cervantes

March 5, 2026

5  out of  5
rating by osvaldo cervantes
"Fernando made sure I understood my options and helped me decide what’s perfect for me"
We responded:
"Thank you Osvaldo for trusting us with your auto, home, and life insurance policies!"
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Jo Ann Brookes

February 13, 2026

5  out of  5
rating by Jo Ann Brookes
"Fern is the BEST! He's thorough, reliable, and so easy to talk to, and he will definitely set you up with the best insurance possible!"
We responded:
"Thank you so much Jo Ann for your trust with your auto and home insurance!!"
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Sara Aasness

February 13, 2026

5  out of  5
rating by Sara Aasness
"Fernando and his team are one of a kind. They are thoughtful and caring and always authentically honest with my clients. They answer the phone, they do what they say they will and they truly want to help anyone who has questions on insurance and coverage. I recommend Fernando and his team to anyone I know in need of insurance!"
We responded:
"Thank you so much for your kind words — it truly means a lot to our entire team. We believe auto insurance, home insurance, and life insurance should feel clear, honest, and supportive — not confusing or transactional. We work hard to be the agency that answers the phone, follows through, and genuinely looks out for people and their coverage. Your trust and referrals mean everything to us, and we’re grateful for the opportunity to serve your clients with the same care we would our own families. We truly appreciate you and the partnership!"
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stacey smythe

February 13, 2026

5  out of  5
rating by stacey smythe
"Insure with Fern! Fern is absolutely wonderful to work with. He is responsive, patient, and genuinely cares about his clients. Any time I have a question, he explains things clearly and makes the process seamless. It’s such a relief knowing I have someone I trust handling my insurance needs. I highly recommend him!"
We responded:
"Thank you so much for your thoughtful words — it truly means a lot. Helping clients feel confident and supported with their auto insurance, home insurance, and umbrella insurance is exactly why we do what we do. Insurance should feel clear and seamless, not overwhelming, and I’m grateful for the trust you place in me to guide you through it. Knowing you feel taken care of and understood is the greatest compliment."
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Melony Cable

February 13, 2026

5  out of  5
rating by Melony Cable
"Fern is so approachable. Youncan tell he really wants to make sure you have the right insurance for you!"
We responded:
"Thank you so much — I really appreciate that. Insurance shouldn’t feel intimidating, and I always want conversations around auto insurance and home insurance to feel comfortable, clear, and tailored to what you actually need. Making sure you have the right coverage, not just any coverage, is what matters most. Grateful for your trust and the opportunity to serve you!"
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Chris Wolf

February 13, 2026

5  out of  5
rating by Chris Wolf
"Fernando is the man-do! Love that guy. Make sure you insure with Fern!"
We responded:
"Thanks for your review Chris!"
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Brooke

January 9, 2026

5  out of  5
rating by Brooke
"I don't normally write reviews, but after my experience with Fernando and his team, I just really wanted to give them a huge shoutout! They were so welcoming and friendly and made my experience stress-free. I can't reccomend them enough!"
We responded:
"Thanks for your review Brooke and thanks for trusting us with your home, auto, and life insurance policies!"
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Wilcock Family

December 19, 2025

5  out of  5
rating by Wilcock Family
"Janelle is awesome! She is very knowledgeable, great to work with, and also was able to help me cut my insurance cost literally in half, while even adding some extra coverage that I actually needed."
We responded:
"Thank you so much for trusting Janelle and our office with your insurance policies! We’re so delighted that Janelle was able to find savings and get you extra coverage."
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Piilani Benz

October 17, 2025

5  out of  5
rating by Piilani Benz
"Fernando and his team are just fantastic! I had a unique client scenario and his team IMMIDIETLY jumped on assisting, reaching out to UW, getting all the pertinent info - and getting her COVERED! So thankful to have found Fernando and his team, and appreciative for a trustworthy partner office we can count on!"
We responded:
"Thank you so much Piilani for your review! I’m glad we were able to help with your situation. "
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Seattle Car Karaoke

September 25, 2025

5  out of  5
rating by Seattle Car Karaoke
"I live in Seattle. Janelle Suson works at Issaquah. Yet she is so amazing that I don't mind asking her for advice and recommendations regarding all kinds of insurance. She is very knowledgeable with life, car, home, business, and condo insurance. Top Level Insurance Customer Service!"
We responded:
"Thank you so much for your review and support of your agency! Janelle is a great resource and we’re glad she was able to help you with your auto, home, life, and business insurance needs!"
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Ron Howell

September 14, 2025

5  out of  5
rating by Ron Howell
"Orlando and Janelle are a pleasure to work with, and tailored to my needs of flexibility with timing, since I travel a lot. Both were responsive and quick to answer questions and provide the service needed."
We responded:
"Thank you so much for sharing your experience, Ron! We’re glad Orlando and Janelle were able to provide the person service and flexibility you needed while traveling. We make sure your needs for auto, renters, and life insurance needs are taken care of and we truly appreciate your trust with our agency!"
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William Ognean

August 9, 2025

5  out of  5
rating by William Ognean
"I had a great experience getting my car insurance at Fernando. The staff was friendly, professional, and made the whole process super easy. They took the time to explain my options, answer my questions, and helped me find the best coverage at a fair price. It’s clear they truly care about their clients. I’m very happy with my policy and highly recommend this office to anyone looking for car insurance they can trust!”"
We responded:
"We’re so happy to hear your experience getting auto insurance with us was smooth and stress free! Our State Farm agency works hard to explain all the coverage options, answer every question and make sure you leave with the right car insurance policy at a fair price. Knowing you feel confident and cared for means the world to us. Thank you for trusting us to protect what matters most!"
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Jocelyn G-D

August 8, 2025

5  out of  5
rating by Jocelyn G-D
"Jesse was great to work with on setting up auto and property insurance for me. Good customer service through a live person is extremely rare these days so I appreciated the quick call back and patience for walking me through each line item. Not just good customer service - STELLAR work. I'm glad I made the switch. I now have better coverage at a better price. Thanks Jesse!!"
We responded:
"We’re so glad Jesse made your switch to auto insurance and property insurance smooth and stress-free! Providing personal service from a local State Farm agent, complete with a real person on the line, is something we take pride in here in Issaquah. We’re happy you now have better coverage at a better price, and we truly appreciate your trust in our State Farm team. Thank you for making the switch!"
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Joe Braidwood

August 7, 2025

5  out of  5
rating by Joe Braidwood
"Orlando did a fantastic job helping us get quick and comprehensive coverage for our home and autos. Really thorough and friendly, fantastic rates. Would highly recommend."
We responded:
"Thank you so much for sharing your experience! We’re thrilled to hear Orlando helped you secure home insurance and auto insurance with fantastic rates. As your local State Farm insurance agency in Issaquah, our goal is to make protecting your home, vehicles, and family as easy and stress-free as possible. We’ll be sure to share your kind words with Orlando. Welcome to our State Farm family!"
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Judee Ann Jumipit

May 21, 2025

5  out of  5
rating by Judee Ann Jumipit
"I am so glad I switched to State Farm. Janelle is wonderful! She really cares and came up with a policy for home and car insurance that really benefitted me and that is within my budget. She is very professional, patient, and really takes the time to explain things thoroughly. She made the transition so smooth and did an amazing job!"
We responded:
"Thank you Judee Ann for trusting Janelle and our office for your home and auto insurance!!"
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Jordon Thomas

May 6, 2025

5  out of  5
rating by Jordon Thomas
"Fernando and his team are the best! You can always trust him and his team to do the right thing."
We responded:
"Thanks for your review Jordon and trusting our office with your home, auto, and life insurance policies!"
Profile photo of Lynnette Kim

Lynnette Kim

April 28, 2025

5  out of  5
rating by Lynnette Kim
"I've had insurance for years, but working with Fernando Guaren Jr State Farm was by far the best experience I've ever had. They made everything easy, answered all my questions, and helped me get great coverage at a great price. I highly recommend Jesse to anyone looking for top-notch service and support!"
We responded:
"We’re glad that Jesse was able to help setup your auto policies. Thank you for trusting our office!!"